Cusman Privacy Policy
Last Updated: March 6, 2025
At Cusman ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you access or use our CRM platform ("Service"). By using the Service, you agree to the practices described in this policy. If you do not agree, please do not use the Service.
1. Introduction
Cusman is a CRM platform designed to help businesses manage customer relationships by storing contact information, tracking interactions, and analyzing customer data. This policy outlines how we handle personal data, whether provided by you (our users) or collected from individuals interacting with the Service, and explains your rights regarding your information.
We comply with applicable data protection laws, including:
- The General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA).
- The California Consumer Privacy Act (CCPA) for California residents.
- Other relevant privacy laws based on our operational jurisdictions.
For GDPR purposes, Cusman Inc is the "data controller" for personal data related to your account and usage of the Service. For data you upload about your customers (e.g., contact lists), we act as a "data processor" on your behalf.
2. Information We Collect
We collect the following types of personal data when you use the Service:
2.1. Information You Provide Directly
- Account Information: Your name, email address, company name, billing address, and payment details (e.g., credit card or bank information) when you create an account.
- User-Uploaded Data: Personal data about your customers or contacts, such as names, email addresses, phone numbers, job titles, and interaction histories, that you upload to the Service.
- Communications: Content of your messages and any attachments when you contact us via email, support forms, or other channels.
2.2. Information Collected Automatically
- Usage Data: Information about your interactions with the Service, including IP addresses, browser types, device identifiers, pages viewed, and timestamps.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar tools to improve your experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser.
- Third-Party Integrations: Data from third-party services (e.g., email platforms) if you enable integrations with the Service.
2.3. Information from Third Parties
- Payment Processors: Transaction details and payment confirmation from third-party payment providers.
- Publicly Available Sources: Information from public sources (e.g., social media, business directories) to enhance customer profiles, only with your consent or as permitted by law.
3. How We Use Your Information
We use your personal data for the following purposes:
- To Provide the Service: Managing your account and processing user-uploaded data to deliver CRM features like contact storage, reporting, and communication tools.
- To Manage Your Account: Handling subscriptions, processing payments, and sending service-related notifications (e.g., billing updates).
- To Improve the Service: Analyzing usage data to enhance functionality and develop new features.
- To Communicate with You: Sending updates, security alerts, or promotional offers (you can opt out of marketing messages).
- To Ensure Security: Detecting and preventing fraud, unauthorized access, or other threats.
- To Comply with Legal Obligations: Meeting requirements like tax reporting or responding to data subject requests.
4. Legal Bases for Processing (GDPR)
For EEA users, we process your personal data based on:
- Contractual Necessity: To fulfill our obligations under your Service agreement (e.g., providing CRM features).
- Legitimate Interests: For business purposes like improving the Service or ensuring security, unless your rights override these interests.
- Consent: For activities like marketing emails or non-essential cookies, where required.
- Legal Obligations: To comply with applicable laws or regulations.
5. Sharing and Disclosure of Information
We do not sell, rent, or lease your personal data for marketing purposes. We may share your data in these cases:
- Service Providers: With third-party vendors (e.g., for payment processing, hosting, or analytics) who are contractually bound to protect your data.
- Third-Party Integrations: With third-party services you connect to the Service, subject to their privacy policies.
- Legal Compliance: To respond to subpoenas, court orders, or regulatory requests.
- Business Transfers: During a merger, acquisition, or asset sale, with notice to you of your options.
- With Your Consent: With other parties if you explicitly agree.
6. Data Retention
We keep your personal data only as long as necessary, unless required by law:
- Account Information: Kept while your account is active and up to 7 years after closure for tax and compliance purposes.
- User-Uploaded Data: Retained until you delete it or close your account; deleted within 30 days of closure (backups kept up to 90 days).
- Usage Data: Held for up to 24 months for analytics.
- Communications: Stored for up to 5 years for support or dispute resolution.
You can request data deletion anytime, subject to legal requirements (see Section 7).
7. Your Rights and Choices
Depending on your location, you may have these rights:
- Access: See what data we hold about you.
- Correction: Fix inaccurate or incomplete data.
- Deletion: Request data removal, subject to legal retention.
- Restriction: Limit processing in certain cases.
- Portability: Get a copy of your data or transfer it elsewhere.
- Objection: Oppose processing for legitimate interests or marketing.
- Withdraw Consent: Stop consent-based processing (e.g., marketing).
To exercise these rights, email info@cusman.ai. We’ll respond within 30 days (or 45 days for complex CCPA requests). California residents also have CCPA rights to know about, delete, or opt out of data sales (we don’t sell data).
8. Cookies and Tracking Technologies
We use cookies for:
- Essential Functions: Enabling core Service features.
- Analytics: Understanding usage (e.g., via Google Analytics).
- Marketing: Personalizing content (with consent).
9. International Data Transfers
Your data may be processed in the United States or other countries where our providers operate. We ensure compliance with:
- GDPR: Using Standard Contractual Clauses or other approved mechanisms for EEA transfers.
- CCPA: Meeting California requirements.
10. Security Measures
We protect your data with:
- Encryption: TLS 1.2+ in transit, AES-256 at rest.
- Access Controls: Limiting who can access data.
- Audits: Regular security checks.
- Incident Response: Prompt breach notifications as required.
No system is fully secure; please protect your account credentials.
11. Children’s Privacy
Our Service is not for users under 13. We don’t knowingly collect their data and will delete it if discovered. Contact us at info@cusman.ai if you suspect otherwise.
12. Changes to This Privacy Policy
We may update this policy and will notify you of material changes via our website, email, or in-app alerts at least 30 days before they take effect. Continued use after updates means acceptance.
13. Contact Us
For questions or requests:
Cusman Inc
66 W Flagler Street, Suite 900, PMB 11246
Miami, FL 33130, USA
Email: info@cusman.ai
Security issues: admin@cusman.ai
14. Additional Information for Specific Jurisdictions
14.1. European Economic Area (EEA)
- Data Protection Officer: Contact at admin@cusman.ai.
- Complaints: File with your local data protection authority if needed.
14.2. California
- CCPA Rights: Request access, deletion, or data-sharing details at info@cusman.ai.
